Terms of Service

1. Acceptance of Terms

By accessing or using CallBlade's website (callblade.com), the CallBlade Portal (portal.callblade.com), or any of our business process outsourcing services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not use the Services.

2. Description of Services

CallBlade provides business process outsourcing services including outbound sales calling, inbound customer support, product support, lead generation, customer service, and data processing operations. Services are delivered through professional agents based in Cairo, Egypt, managed via the CallBlade Portal — a proprietary web application for campaign management, agent deployment, performance monitoring, training coordination, messaging, timeclock management, and billing.

3. Account Registration

To access the CallBlade Portal, you must create an account by providing accurate and complete information including your full name, email address, company name, and a secure password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify CallBlade immediately of any unauthorized access or use of your account.

Account roles include Buyer (client), Admin (CallBlade staff), BPO Rep (agent), and Super Admin (system administrator). Each role has specific access permissions within the Portal. You may not access features or data outside your assigned role.

4. Service Engagement and Campaigns

Upon registration, Buyers may request agent teams through the Portal by specifying campaign requirements, agent count, and service type. CallBlade will review requests and provision agents through a structured lifecycle: Requested, Accepted, Provisioning, Assigned, Training, Ready to Go Live, and Live.

Campaign launch timelines are subject to agent availability, training material completion, and client readiness. While CallBlade targets 24-hour deployment for standard campaigns, complex engagements may require additional setup time.

5. Pricing and Payment

CallBlade operates on a pay-per-minute billing model. Current standard rates are as follows: Inbound Support at $0.12 per minute ($7.25/hour), Outbound Sales at $0.20 per minute ($11.00/hour), and All Other Outbound services at $0.14 per minute ($8.00/hour). Rates are subject to change with 30 days' written notice.

CallBlade uses a prepaid wallet system processed through Stripe. Buyers must maintain a positive wallet balance to keep services active. You may fund your wallet at any time via credit card, ACH transfer, or wire transfer. All payments are processed securely through Stripe and are subject to Stripe's terms of service.

When your wallet balance reaches zero, active services may be paused until additional funds are deposited. CallBlade is not responsible for service interruptions caused by insufficient wallet balances.

6. Training Materials and Playbooks

Buyers are responsible for providing training materials, call scripts, playbooks, and any proprietary information necessary for agents to perform their duties. By uploading materials to the CallBlade Portal, you grant CallBlade a limited, non-exclusive license to use such materials solely for the purpose of training and managing agents assigned to your campaigns. All uploaded materials remain your intellectual property.

7. Performance and Monitoring

CallBlade provides real-time performance metrics through the Portal, including call volumes, conversion rates, sentiment analysis, and agent timeclock data. Performance data is provided for informational purposes and to support campaign optimization. CallBlade does not guarantee specific conversion rates, sales volumes, or business outcomes.

8. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. CallBlade will not disclose your business data, customer lists, call recordings, or campaign strategies to third parties except as required by law or with your prior written consent. This obligation survives termination of these Terms.

9. Data Protection and Privacy

CallBlade handles personal data in accordance with our Privacy Policy available at callblade.com/pages/privacy. You are responsible for ensuring that any customer data shared with CallBlade agents complies with applicable data protection laws, including but not limited to GDPR, CCPA, and HIPAA where applicable. If your campaign involves protected health information (PHI), you must notify CallBlade in advance so appropriate safeguards can be implemented.

10. Acceptable Use

You agree not to use the Services to engage in any illegal, fraudulent, or deceptive activities, make calls that violate the Telephone Consumer Protection Act (TCPA), Do Not Call regulations, or similar laws, harass, threaten, or abuse any person, transmit malware, viruses, or other harmful code through the Portal, attempt to gain unauthorized access to other users' accounts or CallBlade systems, or resell or redistribute CallBlade services without prior written authorization.

Violation of this section may result in immediate suspension or termination of your account.

11. Intellectual Property

The CallBlade name, logo, Portal software, website design, and all related intellectual property are owned by CallBlade and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from any CallBlade materials without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law, CallBlade shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Services.

CallBlade's total cumulative liability for all claims arising out of or related to these Terms shall not exceed the total amount paid by you to CallBlade during the twelve (12) months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless CallBlade, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Services, your violation of these Terms, or your violation of any third-party rights.

14. Termination

Either party may terminate the service relationship with 30 days' written notice. CallBlade may suspend or terminate your account immediately if you violate these Terms or engage in activities that threaten the security or integrity of the platform.

Upon termination, your access to the CallBlade Portal will be revoked. Any remaining wallet balance, less any outstanding charges, will be refunded within 30 business days. Your uploaded training materials will be securely deleted within 90 days of termination unless you request earlier deletion.

15. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. CallBlade does not warrant that the Services will be uninterrupted, error-free, or completely secure.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Broward County, Florida, in accordance with the rules of the American Arbitration Association.

17. Modifications

CallBlade reserves the right to modify these Terms at any time. Material changes will be communicated via email or through the Portal with at least 30 days' notice. Continued use of the Services after the effective date of any modifications constitutes acceptance of the revised Terms.

18. Contact

For questions about these Terms of Service, please contact us at:

CallBlade
Email: legal@callblade.com
Website: callblade.com