Privacy Policy

1. Introduction

CallBlade ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website callblade.com, use our CallBlade Portal at portal.callblade.com, or engage with our business process outsourcing services.

2. Information We Collect

Personal Information: When you create an account, submit a contact form, or engage our services, we may collect your name, email address, phone number, company name, job title, billing information, and any other information you voluntarily provide.

Account Data: When you register for the CallBlade Portal, we collect your login credentials (email and encrypted password), organization details, and role-based access information.

Usage Data: We automatically collect information about how you interact with our website and portal, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.

Payment Information: Payment transactions are processed through Stripe. We do not store your full credit card numbers on our servers. Stripe's privacy policy governs the handling of your payment data.

Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and serve relevant content. You can manage cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We use your information to provide, maintain, and improve our services, including agent deployment, campaign management, performance tracking, and billing through the CallBlade Portal. We also use your information to communicate with you regarding your account, respond to inquiries, send service updates, and provide customer support. Additionally, we process payment transactions and manage your wallet balance, comply with legal obligations and enforce our Terms of Service, and detect, prevent, and address technical issues, fraud, or security concerns.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist in operating our platform (such as Stripe for payments, Google Calendar for scheduling, and cloud hosting providers), when required by law, regulation, or legal process, to protect the rights, safety, or property of CallBlade, our users, or the public, and in connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

5. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure password hashing (bcrypt), role-based access controls within the CallBlade Portal, and regular security assessments. While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law, for legitimate business purposes, or to resolve disputes. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data, object to or restrict the processing of your data, request data portability, and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@callblade.com.

8. Third-Party Services

Our platform integrates with third-party services including Stripe (payment processing), Google Calendar (appointment scheduling), and Google Meet (video conferencing). Each of these services is governed by its own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with through our platform.

9. International Data Transfers

CallBlade operates from the United States with operational teams in Cairo, Egypt. Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

CallBlade
Email: privacy@callblade.com
Website: callblade.com