Your best coach,on every live call.
Connect an advanced AI model to real-time transcription of your calls. It listens as the conversation happens, spots what matters, and tells your agent what to do next, while the customer is still on the line.
Watch the AI coach in real time
Pick a scenario. The transcript streams in, the AI reads the moment, and the prompt lands for the agent while the caller is still talking.
Script adherence
- Recording disclosure read
- Identity verified
- Needs discovered
Three layers, working in real time
Real-time transcription
Every word of the call, on screen within seconds.
An advanced AI that understands
It reads intent, sentiment, and who the caller is, not just keywords.
Instant action
Prompts, alerts, and updates land wherever your team works.
What will you build?
If you can describe it, you can turn it into a rule. Here are a few places to start.
Coach
Live coaching
Next best line and objection answers, on screen as the customer talks.
New-hire boost
More prompts for new reps, fewer for your veterans.
Instant answers
Caller asks a product question, the answer from your own documents appears for the agent.
Protect
Script adherence
Know every required line was said, before the call ends.
Compliance guard
Catch prohibited phrases and missing disclosures in the moment.
Do Not Call detection
Hear 'stop calling me' and flag the number automatically.
Fraud flags
Spot answers that do not match the record.
Grow
Profile and route
Recognize who the caller is and whisper the agent to route or offer a better-fit product.
Upsell moments
Caller mentions a second car, a new home, a new baby. Prompt the right offer.
Save the cancel
Cancellation intent triggers your retention play.
Competitor radar
A rival is mentioned, the battlecard opens.
Hot lead alerts
High buying intent pings a closer or a manager instantly.
Run the floor
Supervisor board
Every live call, transcript, and alert on one screen. Whisper or barge in when it matters.
Escalation alerts
Frustration rising? A supervisor knows before the customer asks.
100% QA
Score every call, not a random sample.
Language detection
Spanish speaker? Route to a bilingual rep.
CRM on autopilot
Summaries, dispositions, and key details written to your CRM when the call ends.
Trend radar
See the objections and questions rising across every call, this week.
The only limit is the rules you write.
Prompts that reach your agents instantly
One coach, any floor
Built on HIPAA-compliant and SOC 2 infrastructure
Health Mode for regulated calls, signed BAAs, encrypted recordings and transcripts, and role-based access in the portal.
Put a coach on every call.
Early access is open for call centers ready to try it first.